Every Kreato customer has our Standard Support plan which is provided free. The enhanced Premium Support plan for Kreato CRM offers additional level of services to help you succeed faster.
Standard |
Premium |
Premium Plus |
|
|---|---|---|---|
Features |
|||
| Editions Supported | All Paid Editions | All Paid Editions | All Paid Editions |
| Availability | All Customers | Customers with more than 10 Users | Customers with more than 25 Users |
| Cost | Free | 20% of Subscription Fees | 30% of Subscription Fees |
| Subscription Period | None | Annual | Annual |
| Response Time | < 8 Business Hours | < 3 Business Hours | < 1 Business Hour |
| In-built Help Docs & Explainer Videos | |||
| Technical Support | 8 x 5 via Ticket (In-built Help Desk) | 8 x 5 via Ticket (In-built Help Desk) and Phone | 8 x 5 via Ticket (In-built Help Desk) and Phone |
| Support Sessions (* Requires Prior Scheduling) | N/A | 20 Hours (Valid for 12 Months) | 30 Hours (Valid for 12 Months) |
| Nominated Users | N/A | 1 User | 3 Users |
| Dedicated Customer Success Manager | |||
| Quarterly Review |